1. Handling Customer Inquiries: - Providing timely and accurate responses to customer questions through various communication channels (emails, chat) regarding trading and crypto products available on the platform. - Resolving customer issues and complaints related to trading activities, account management, and cryptocurrency transactions, striving to ensure their satisfaction. 2. Consultations and Support: - Assisting customers in using trading and crypto platform features and services. - Educating customers about the main functions and capabilities of the trading and crypto platforms, including how to execute trades, manage wallets, and use advanced trading tools. - Preparing reports on frequently asked questions and solutions specific to trading and cryptocurrency issues. 4. Feedback: - Collecting and analyzing customer feedback to improve trading and crypto platform offerings and services. - Developing proposals for improving customer support and platform features based on feedback. 5. Collaboration with Other Departments: - Escalating complex questions and technical issues to relevant departments such as technical support, compliance, or the development team. - Collaborating with the development and security teams to address identified issues and ensure platform stability and security. 6. Knowledge Update: - Continuously updating knowledge about the trading and crypto platforms, as well as staying informed about market trends, new regulations, and industry developments. - Participating in training and educational programs to improve support skills related to trading and cryptocurrency. 7. Managing Inquiry Queue: - Prioritizing customer inquiries to ensure timely responses, especially those related to urgent trading and transactional issues. 9. Implementing Quality Service Standards: - Ensuring compliance with quality standards set by the company, particularly those related to financial services and cryptocurrency regulations. - Monitoring performance metrics and adjusting support processes to continuously improve service quality. 10. Proactive Support: - Proactively informing customers about new trading and crypto platform features, updates, potential security threats, market updates, and changes in regulations. - Offering educational resources such as webinars, tutorials, and articles to enhance customer understanding and usage of the platform.

- Supporting clients at all levels. Answering any questions about how the service works and resolve clients’ issues promptly via live chat, emails and phone calls; - Assisting clients with the KYC procedure; - Providing a tour around the trading platform, giving them a full understanding of the platform architecture; - Building client trust and satisfaction through professional support and training; - Beeing keenly aware of the competitive landscape and understand financial markets; - Collecting clients’ feedback and analyse how clients’ experience can be improved at all levels; - Keeping open communication between the departments to resolve any incoming issues.

Продажа абонементов, составление графика занятий, поиск клиентов, работа с клиентской базой, организация кубков и турниров.

- Бронирование и продажа авиабилетов. - Взаимодействие с пассажирами, ведение деловой переписки с корпоративными клиентами компании. - Консультация клиентов и предоставление полной информации по продуктами компании. - Помощь в подборе маршрута и разработка индивидуальных маршрутов под нужны клиентов. - Оказание помощи клиентам в случае возникновения непредвиденных обстоятельств: возврат билета, перепись билета, розыска багажа.

- Оказание персональной помощи агенты в случае сбоя автоматизированной системы продаж авиабилетов. - Настройка системы автоматизированной продажи авиабилетов.

- Бронирование и продажа авиабилетов. - Взаимодействие с пассажирами, ведение деловой переписки с корпоративными клиентами компании. - Консультация клиентов и предоставление полной информации по продуктами компании. - Помощь в подборе маршрута и разработка индивидуальных маршрутов под нужны клиентов. - Оказание помощи клиентам в случае возникновения непредвиденных обстоятельств: возврат билета, перепись билета, розыска багажа.

- Бронирование и продажа авиабилетов. - Взаимодействие с пассажирами, ведение деловой переписки с корпоративными клиентами компании. - Консультация клиентов и предоставление полной информации по продуктами компании. - Помощь в подборе маршрута и разработка индивидуальных маршрутов под нужны клиентов. - Оказание помощи клиентам в случае возникновения непредвиденных обстоятельств: возврат билета, перепись билета, розыска багажа.

Обеспечение авиационной безопасности регулярных рейсов в Национальном аэропорту "Минск"